FAQ

FAQ (Frequently Asked Questions)

Do I need an account to place an order?

No, you can place an order as a guest. Creating an account helps you track orders and view your order history.

Can I change or cancel my order?

Orders can be modified or canceled within 48 hours after purchase.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and other secure payment methods.

Will I be charged any extra fees?

All prices are listed in USD. Your bank may apply exchange rates or additional fees.

Shipping

Where do you ship from?

We ship from international warehouses.

How long does shipping take?

Processing time: 1–3 business days
Shipping time: 12–15 business days

How can I track my order?

Tracking information will be sent to you by email after your order has been shipped.

Delivery Issues

What if I entered the wrong address?

Please contact us within 48 hours to update your address.

What if the system shows delivered but I didn’t receive it?

Please check with your courier or neighbors, then contact us within 7 days.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy.

Who pays for return shipping?

The customer is responsible unless the product is defective.

What if the item is damaged?

Please contact us within 7 days with proof.

Refunds

Refunds are processed within 5–10 business days.

Security

Is my payment secure?

Yes. We use encrypted and secure payment gateways.

Contact

Email: service@pamcval.com
Response time: within 24 hours (business days)